FAQ
What does Goodie Tins do differently?
How do I contact customer service? What are my payment options? Can I place my order by phone? Will I receive an email confirmation of my order? Do you ship internationally? How long will it take to receive my order? How can I rush a delivery? Do you offer any special discounts? What is your return policy? Does Goodie Tins offer wholesale pricing? What photo formats do you support? What sizes do your tins come in? Purchasing Gift Certificates How to send Gift Certificates Buying with Gift Certificates Redeeming Gift Certificates When problems occur with your Gift Certificates What is your return policy?We know you will be delighted with your Goodie Tins purchase. We want you to have a great shopping experience with us so in case you are not 100% satisfied with your purchase; we have made returning products easy! First we ask that you contact us at customerservice@goodietins.com with any concern. You may return (most) products to us for a full merchandise refund (see below for restrictions) and we will pay for shipping within the United States. Returns must be processed within 30 days after delivery. We will issue a credit within 14 days after we receive the return package. Please send products back in their original form and packaging. We reserve the right to reject any returns that do not meet these conditions. Please note that some products are not eligible for return. These include: personalized, edible, perishable, sample, clearance and special order items.
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